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Guest information


Your host: Mr. Michael Rouvé


GHOTEL hotel & living Kiel

Eckernförder Straße 213-215

24119 Kiel-Kronshagen

T +49 431 3200 – 0

F +49 431 3200 – 199

[email protected]


Alarm clock

You can use the TV in your room as an alarm clock. Press the “Alarm“ button on the remote control. Afterwards, choose “Alarm aktivieren“ (“turn on alarm“). Now you can enter the desired wake-up time. Press the “Alarm“ button again to confirm. If required, we will gladly wake you personally via phone. Please let us know your desired waking time beforehand.


Arrival / Departure

Our rooms are at your full disposal from 03:00 p.m. on your day of arrival until 11:00 a.m. on your day of departure. In order to do the Express Check-Out, either a credit card or an assumption of costs must be given to the reception staff before departure.


ATM

Our reception staff will be happy to describe you the way to the next ATM.


Case of emergency

Please familiarise yourself with the location of the stairs, the emergency exits, the fire alarms, the fire extinguishers and the guest assembly point for emergencies. In the event of a fire, you will be alerted by the fire alarms. The reception acts as the meeting point, from which you will be directed to the guest assembly point. If you detect a fire, close the door. Alert reception to the fire immediately! Should your escape route be blocked by smoke, close the door and remain in the room. Attract people‘s attention from the window and wait for the fire brigade to arrive. Under no circumstances use the elevators!


Distance to ...

Main station = 3 km

Downtown = 3 km

Airport = 90 km (Hamburg)

Fair = 3 km

Bus station = 0,1 km

Highway = 1 km


Escape routes

You will find more detailed information on the evacuation map in your room.


Fire extinguishers

These are located on each floor. Please note the corresponding information sign.


First Aid

Fire brigade: 112

Police: 110

Please dial "0-" before the desired number if you are calling from the telephone in your room. If you need to see a doctor, please ask our reception staff for the nearest doctor's office.


Housekeeping

Your room will be cleaned daily, for long stays by appointment. On request, your towels and sheets will be changed daily. If you do not want to be disturbed or wish no cleaning, please put the “Please-do-not-disturb” sign outside on your room door or inform reception in advance.


Internet

WiFi is free of charge in all public areas of the hotel and in the guest rooms. Please choose the network “mycloud” for WiFi connection and open a web browser afterwards. You will be automatically redirected to the log in page and will be requested to accept the terms and conditions.


Meetings and events

Rooms and equipment for up to 30 people are available for business and private events. For more information please contact our receptionist or visit our website.


Miscellaneous services

On request, we can provide you with an additional pillow, an additional blanket, sewing kit, iron and ironing board (on request), umbrellas, photocopying and scanning (for a charge), IT service (if you have any questions or problems with your internet access), secured luggage service, battery charger (for mobile phones etc.), international travel plugs and a shoepolish kit. Just contact our service team at reception, a deposit might be necessary. A shoe shine machine is available in the communal area, we also offer a laundry service (laundry bags and price list are available at reception).


Parking

The hotel provides free parking during the stay depending on availability.


Payment options

We accept cash (Euro), American Express, Diners Club, MasterCard, Maestro/EC-Karte, VISA and AirPlus.


Pets

Pets are welcome at an extra charge. Please keep them on a leash at all times and outside the restaurant.


Reception

The reception is available 24 hours a day. From your room telephone you can call the reception by dialling "-9" or by pressing the respective button.


Restaurant

Unfortunately, we do not boast an in-house restaurant for lunch or dinner. Our reception staff will be happy to give you recommendations about restaurants nearby.


Safe

A safe can be found in the wardrobe in your room. If you have any questions, please contact our reception staff.


Sky TV

Selected ans free Sky TV channels are available in your room.


Smoking

We are a non-smoking hotel. The use of cigarettes, e-cigarettes, shishas, etc. is not permitted throughout the hotel. Any offences will result in you being charged for any costs (special cleaning and fire brigade operation, if necessary) incurred.


Taxi

Our reception staff will be happy to call a taxi for you.


Toiletries

Dental kits, combs, shaving sets, ladies sets, etc. are available at the reception.