Guest information

Your host: Mr. Patrick Heinen

GHOTEL hotel & living Essen

Hachestraße 63

45127 Essen

T +49 201 17002 – 0

F +49 201 17002 – 2222

[email protected]

Alarm clock

You can use the TV in your room as an alarm clock. Press the “Alarm“ button on the remote control. Afterwards, choose “Alarm aktivieren“ (“turn on alarm“). Now you can enter the desired wake-up time. Press the “Alarm“ button again to confirm. If required, we will gladly wake you personally via phone. Please let us know your desired waking time beforehand.

Arrival / Departure

Our rooms are at your full disposal from 03:00 p.m. on your day of arrival until 11:00 a.m. on your day of departure. In order to do the Express Check-Out, either a credit card or an assumption of costs must be given to the reception staff before departure.


Our reception staff will be happy to help you find the nearest ATM

Bike rental

Take your own city tour with a difference. For a short trip, we offer you some Brompton folding bikes for rent. The full-day price is EUR 15,00, the half-day price is EUR 10,00. If you are interested just contact reception.

Case of emergency

Please familiarise yourself with the location of the stairs, the emergency exits, the fire alarms, the fire extinguishers and the guest assembly point for emergencies. In the event of a fire, you will be alerted by the fire alarms. The reception acts as the meeting point, from which you will be directed to the guest assembly point. If you detect a fire, close the door. Alert reception to the fire immediately! Should your escape route be blocked by smoke, close the door and remain in the room. Attract people‘s attention from the window and wait for the fire brigade to arrive. Under no circumstances use the elevators!

Distance to ...

Main station = 0,5 km

Airport = 26 km (Düsseldorf)

Downtown = 0,5 km

Fair = 2,7 km

Bus station = 0,5 km

Highway = 1 km

Escape routes

You will find more detailed information on the evacuation map in your room.

Fire extinguishers

These are located on each floor. Please note the corresponding information sign.

First Aid

Fire brigade: 112

Police: 110

Please dial "0-" before the desired number if you are calling from the telephone in your room. If you need to see a doctor, please ask our reception staff for the nearest doctor's office.


From now on, if you are staying for several days, you can order room cleaning for the following day individually at the reception - free of charge, of course. If we do not receive a corresponding message by midnight, there will be no cleaning and together we will save detergents, water, energy and other resources. If you just want to change your towels, you will receive them at reception 24 hours a day.


WiFi is free of charge in all public areas of the hotel and in the guest rooms. Please choose the network “mycloud” for WiFi connection and open a web browser afterwards. You will be automatically redirected to the log in page and will be requested to accept the terms and conditions.

Meetings and events

Rooms and equipment for up to 150 people are available for business and private events. For more information please contact our receptionist or visit our website.

Miscellaneous services

On request, we can provide you with an additional pillow, an additional blanket, sewing kit, iron and ironing board (on request), umbrellas, photocopying and scanning (for a charge), IT service (if you have any questions or problems with your internet access), secured luggage service, battery charger (for mobile phones etc.), international travel plugs and a shoe polish kit. Just contact our service team at reception, a deposit might be necessary. A shoe shine machine is located on the ground floor, we also offer a laundry service (laundry bags and price list are available at reception).


The hotel offers parking spaces, please ask the reception to validate your ticket. The parking fee will be charged with EUR 3,00 per hour, EUR 9,00 per day (for our hotel guests) and EUR 14,00 per overnight stay. It entitles for multiple exits and entries during your stay.

Payment options

We accept cash (Euro), American Express, Diners Club, MasterCard, Maestro/EC-Karte, VISA and AirPlus.


Dogs are welcome at an extra charge. Please keep them on a leash at all times and outside the restaurant. If you are accompanied by an assistance animal (e. g. a guide dog), there is no extra charge.


The reception is available 24 hours a day. From your room telephone you can call the reception by dialling "-2000" or by pressing the respective button.


Unfortunately, we do not boast any in-house restaurant for lunch or dinner. Our reception staff will be happy to give you recommendations about bars and restaurants neraby.


A safe can be found in the wardrobe in your room. If you have any questions, please contact our reception staff.

Sky TV

Selected and free Sky TV channels are available in your room.


We are a non-smoking hotel. The use of cigarettes, e-cigarettes, shishas etc. is not permitted throughout the hotel. Any offences will result in you being charged for any costs (special cleaning and fire brigade operation, if necessary) incurred. Please note that in case of non-observance, an elaborate cleaning process is necessary in our guest rooms and the room cannot be rented out immediately. In this case, you will be charged a fee of EUR 250.00.


So that you can be sure that your personal efforts towards sustainability will continue when you travel, we take into account social as well as economic and ecological aspects of sustainable action in our daily work and went through a corresponding certification process. Details on "GHOTEL goes green" can be found here


Our reception staff will be happy to call a taxi for you.


Dental kits, combs, shaving sets, ladies sets, etc. are available at the reception.