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Guest information


Your host: Mr. Rico Ruscher


nestor Hotel Neckarsulm

Sulmstraße 2

74172 Neckarsulm

T +49 7132 388 0

F +49 7132 388 113

[email protected]


Arrival / Departure

Our rooms are at your full disposal from 03:00 p.m. on your day of arrival until 11:00 a.m. on your day of departure. In order to do the Express Check-Out, either a credit card or an assumption of costs must be given to the reception staff before departure.


ATM

Our reception staff will be happy to describe you the way to the next ATM.


Case of emergency

Please familiarise yourself with the location of the stairs, the emergency exits, the fire alarms, the fire extinguishers and the guest assembly point for emergencies. In the event of a fire, you will be alerted by the fire alarms. The reception acts as the meeting point, from which you will be directed to the guest assembly point. If you detect a fire, close the door. Alert reception to the fire immediately! Should your escape route be blocked by smoke, close the door and remain in the room. Attract people‘s attention from the window and wait for the fire brigade to arrive. Under no circumstances use the elevators!


Cooking and heating devices

Use of such devices is strictly prohibited in the rooms and throughout the hotel.


Distance to ...

Main station = 0,8 km

Airport = 60 km (Stuttgart)

Downtown = 0,5 km

Bus station = 0,1 km

Highway = 2 km


Escape routes

You will find more detailed information on the evacuation map in your room.


Fire extinguishers

These are located on each floor. Please note the corresponding information sign.


First Aid

Fire brigade/ambulance: 0-112

Police: 0-110

If you make a call to an emergency service, please also inform the reception (see telephone register). If you need to see a doctor, please ask our reception staff for the nearest doctor's office.


Housekeeping

From now on, if you are staying for several days, you can order room cleaning for the following day individually at the reception - free of charge, of course. If we do not receive a corresponding message by midnight, there will be no cleaning and together we will save detergents, water, energy and other resources. If you just want to change your towels, you will receive them at reception 24 hours a day.


Internet

WiFi is free of charge in all public areas of the hotel and in the guest rooms. Please choose the network “nestor” for WiFi connection and open a web browser afterwards. You will be automatically redirected to the log in page and will be requested to accept the terms and conditions.


Laundry service

Express laundry received at the reception before 09:00 a.m. will be returned the same day, except weekends. Please find prices and conditions on the laundry list at reception.


Meetings and events

Rooms and equipment are available for business and private events. For more information please contact our receptionists.


Minibar

At the time of departure please let the reception staff know which items from the minibar you have consumed.


Miscellaneous services

On request, we can provide you a baby crib, allergy-free bedding, an additional blanket, an additional pillow, iron and ironing board, slippers, sewing kit and an additional bed, just contact our service team at the reception. A shoe shine machine is available near the public toilets.


Parking

The hotel offers parking spaces, please ask the reception to validate your ticket.The parking fee will be charged with EUR 10,00 per overnight stay and entitles for multiple exits and entries during your stay.


Payment options

We accept cash (Euro), American Express, Diners Club, MasterCard, Maestro/EC-Karte, VISA and AirPlus.


Pets

Pets are welcome at an extra charge. Please keep them on a leash at all times and outside the restaurant.


Reception

The reception is available 24 hours a day. If required, we will provide you with the following services: a power plug adapter, mobile phone chargers (deposit where necessary), stamps, mailing, lost property, copy & print service (extra charge) and secured luggage service.


Restaurant

Unfortunately, we do not boast an in-house restaurant for lunch or dinner. Our reception staff will be happy to give you recommendations about bars and restaurants nearby.


Room Keys

For safety reasons, we would ask you to always keep your key card separate from the room pass. Should you lose the key card, please contact reception immediately.


Safe

We offer safe compartments for your valuables at reception. Please note that we do not assume any liability for valuables stored in the room.


Smoking

We are a non-smoking hotel. The use of cigarettes, e-cigarettes, shishas, etc. is not permitted throughout the hotel. Any offences will result in you being charged for any costs (special cleaning and fire brigade operation, if necessary) incurred.


Taxi

Our reception staff will be happy to call a taxi for you.


Telephone

Please dial „0-“ or „Amt“ for an outside line. All calls will be charged to your room bill automatically. To make a call to another room, simply dial the room number. These calls are free of charge. Please note that all 0800 numbers are barred. To have someone call you in your room from outside the hotel, the caller should dial your room number after the general hotel telephone number: +49 7132 388 - room number


Toiletries

Disposable razors, oral hygiene sets, feminine hygiene items, etc. are available for free of charge at reception.


Wake up call

If required, we will gladly wake you personally via phone. Please let us know your desired waking time beforehand.