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Bars

Lincolns Bar

 

Clubhouse Bar - Open all day for food & drinks, please see the outside of the Bar Entrance for details of current opening times. 

Beauty Room

Our Beauty Rooms are open daily, for availability on Treatments please contact the Leisure Reception by dialing '2413' from the Phone in your Room, alternatively from a mobile call 01455 201734.

Breakfast

Our Breakfast Service is served in the Lincolns Brasserie, you can choose from Tea & Toast, Continental Selection or all the way through to our Full English Hot Breakfast Buffet.

Our Service times are as follows:


Monday - Friday - 7am until 10am

Saturday & Sunday - 7am until 11am


For Guests who are not on an inclusive Rate Plan, Breakfast will be charged as taken per person, as priced below:


Tea & Toast - £5.95

Continental Selection - £9.95

Full English Buffet - £14.95


Grab and Go bags are available daily for guests departing before 7am, Please see reception to order.

Check out & Express Check out

Guests are asked to vacate their bedrooms by 11am on the day of departure; otherwise a further charge may be incurred. Express Check out forms can be obtained from the Hotel Reception.

Church Services & Local Attractions

Please contact the Hotel Reception for details of local church services. We advise you check online/social media for local information.

For Information on Local Attractions please visit our website www.bw-ullesthorpecourt.co.uk/hotel-information/local-attractions.

For more Information on other Best Western Hotels, please visit www.bestwestern.co.uk

Cleaning / Damages

In the event of specialist cleaning being required, a minimum charge of £100 will be applied. If this does not cover the full cost of cleaning, the addition cost of replacement will be charged to the customer, this includes replacement mattresses, bed bases or carpets.

Dressing Gowns

These can be borrowed for the duration of your stay from the Hotel at no extra cost. Dressing gowns that are removed from site will be charged at £35.00 per robe. Please contact Reception should you wish to borrow any bathrobes, and leave in your room upon departure.

Dry Cleaning

Should you require Dry Cleaning, please contact the Hotel Reception who will liaise with our Service Provider to find out the current available service, and turnaround time for your Laundry. This is an external service and so services may be limited.

Electricity

A permanently live socket is located by the dressing unit. In Executive / Superior Rooms only the socket marked 'this socket permanently live' remains on when the key card is taken out of the energy saver switch that you have placed your door key in.

Electric Fans / Iron & Ironing Boards

These are located inside the wardrobe in your room.

Emergency

In case of an AED (Automated External Defibrillator) being required, please contact reception by dialing our in-house emergency number 5555. Emergency services can be contacted by dialing 9 for an outside line followed by ‘999’ or ‘0’ for reception who will contact for you.

Fire

We would like to draw your attention to the Fire Notice located on the back of your bedroom door.

Golf Course

Residents are able to play Golf subject to availability & at an extra cost. Please contact the Professional Shop (dial 2421 or call 01455 209150), which is open from 8am daily, to pre-book a tee time and for current charges. In the event of the Professional Shop being closed, please contact the Hotel Reception.

Green Fee tickets must be displayed on the course & the Club Rules must be adhered to at all times.

Please see our page on the current Terms & Conditions for Safe Play during the Covid-19 Restrictions.

Guest / House Computer

Located in the Coffee Lounge. This is available at all times, Please see reception if you need assistance.

Health Care

We advise calling first to check current opening times/situations etc.

High Speed Internet Access & dial-up connections

For your convenience, a network point is located above the vanity unit in our superior and executive rooms. This will enable you to connect to our Hotel Broadband service for unlimited, free access to the internet. Alternatively, wireless network points are distributed throughout the hotel in order for you to connect wirelessly providing that your computer has this capability. To connect to this service, open Internet Explorer on your computer, click on the Free Connection link and follow the on screen instructions. If you have any difficulty in connecting to the high speed service or require an Ethernet cable, please contact the hotel reception. Technical assistance with connection problems is available from Hotel Broadband during normal office hours; please contact hotel reception by dialing ‘0’ for Hotel Broadband helpline information.

If you wish to use the telephone line or telephone data port for a modem connection, please adjust your computer’s dial-up settings to dial ‘9;’ followed by your Internet service provider’s number. If any difficulty is found in locating a suitable telephone line socket for this purpose in your bedroom or you require a modem cable or adaptor, please contact the Hotel Reception.

Leisure Centre

The Facilities (Gymnasium, Swimming Pool, Jacuzzi, Steam Room & Sauna) are currently open.

For further information regarding the facilities, please dial 01455 201734 from a Mobile Phone or dial '2413' from the Phone in your Bedroom.


Opening Times


Linen & Extra Items

Additional linen and other items such as soap and coat hangers are available at no extra cost by contacting Reception. This includes extra hollow fibre pillows, feather pillows, sheets, blankets, towels & face-cloths.  

Notepads & Pens are available also.

Luggage

Assistance with luggage is available between the hours of 7am and 10pm. Luggage storage can be arranged with the hotel reception, please ask for assistance

Meeting Rooms

The Hotel has a selection of meeting rooms available for hire. Please contact Reception for further information.

Messages

These will be delivered to you directly via WhatsApp, Email or Phone.

Newspapers

The nearest shop selling Daily Newspapers can be found in the Village of Ullesthorpe at the Post Office on Main Street.

Payment

Unless Company Credit Facilities have been agreed prior to your stay, all goods and services must be paid for in full prior to departure.

Payment is accepted by Cash (sterling – however we are trying to limit cash handling and would ask that where possible an alternative pay method is used), Visa, Mastercard, and American Express

Phone Chargers

A selection of phone chargers and international adapters are available to borrow from the Hotel Reception.

Postage

The Hotel can Frank Mail at the current postage rates from the Hotel Reception and any items left for posting by 3pm will be posted the same day (Monday to Friday).

(Subject to Royal Mail collection services running 'as normal')

Reception Services

The Hotel Reception is manned 24 hours, although we do ask that guests leaving before 7am arrange to settle their account before 10pm the previous evening. 

Photocopy, Printing and Fax Services (incoming and outgoing) are available between 7am until 10pm, and are priced from 10p upwards, please ask at the reception desk for further assistance.

Refreshment Facilities & Vending Machine

Refreshment Facilities are available in your Room, should you require extra Tea/Coffee provided free of charge, please contact Reception who will arrange for Housekeeping to replenish, or are available from Reception 24 hours a day.

Limited Snacks and Refreshments are available to purchase from the Vending Machine which is located at the bottom of the main bedroom staircase. The machine contains crisps, chocolate & soft drinks and is coin operated. 

Restaurants

Woodlands Court Restaurant

 

Lincolns Brasserie


Room Accounts

Key cards must be shown when you wish to charge goods or services to your bedrooms account.

Your key card was issued along with your bedroom key when you checked in.

Safety Deposits

A receipt will be given for all items left in safe deposit at the Hotel Reception. We regret that we cannot be held responsible for valuables left in bedrooms and we draw your attention to the Hotel Proprietors Act posted in the Hotel Reception area.

Shops & Banks

We advise calling first to check current opening times/situations etc.

Sky Television

Please note that this is ONLY available in our Suites and can be accessed on channel ‘99’ of the television. (In the case of a blank screen, press the power button on the Sky remote).

Smoking

Please be aware that smoking is not permitted within any areas of the Hotel including all Bedrooms. If you smoke in your room you may risk a £100 cleaning fine.

Taxis

A list of telephone numbers for local firms is available from the Hotel Reception.

Telephone

Internal Calls

To contact the Reception Desk please dial ‘0’          

To contact the Leisure Reception dial ‘2413’

To contact the Professional Shop please dial ‘2421’

To contact another bedroom please dial ‘2’ followed by the room number you wish to contact.


External Calls

To make an external call, please dial ‘9’ followed by the number you wish to contact


Useful Numbers

Emergency services 9-999 or 9-112                                   

UK Operator                   9-100

International Operator 9-155                                      

Accurist Timeline 9-123

Rail Enquiries  9-0345 7484950


Call Charges

External calls are charged at 22 pence per unit. Example call charges:

Daytime (8am-6pm)

5 minute call to a national number, e.g. London, Farnborough, Hants. £1.76

5 minute call to a local number, e.g. Lutterworth, Leicester, Coventry          £0.88

5 minute call to a mobile number                                                                  £4.62

(Please note that each mobile network varies slightly in cost)

Evening (6pm-8am)

5 minute call to a national number, e.g. London, Farnborough, Hants.    £0.88

5 minute call to a local number, e.g. Lutterworth, Leicester, Coventry            £0.44

5 minute call to a mobile number                                             £3.96

(Please note that each mobile network varies slightly in cost)

The above prices are example costs, which have been worked out as closely as possible & are not guaranteed charges.

Calls to ‘Freefone’ numbers should be made by dialing ‘9’ followed by the number you wish to call and do not incur a charge. If you wish to make a credit card call, please dial ‘9-155’ for the international operator or ‘9-100’ for the domestic operator, who will explain the options available to you and connect your call. No charge for this call will appear on your bill. No charge is made for internal calls.

Television & Radio Services

For your enjoyment each room is equipped with a 43-inch digital HD TV, this provides a full selection of 'Free to Air' TV and Radio channels, Please select tv guide for a full list.

 

Sky Television - Please note that this is ONLY available in our Suites, it is the default start-up channel, standard digital Freeview channels can be selected as normal with the TV remote, Sky can be accessed any time by selecting channel 99 with the TV remote.


International TV Viewing - Should you wish to watch International TV Channels, HDMI cables are available from the Reception Desk, allowing you to connect your smart device to our TV system.

Toiletries

Emergency toiletries comprising of Toothbrushes, Toothpaste, Combs, Razors, Face Cloths, Shaving cream, Sewing Kits and Sanitary products are available free of charge 24 hours per day from Reception, Notepads & Pens are available also.

A further range of toiletries are available for sale. 

Wake-up Calls

You can set your phone to give you a wake-up call by dialling ‘3’ followed by the time in 24hr format at which you wish to be woken. Example: To be woken at 7.30am, lift the handset, dial ‘30730’, wait for the tone & replace the handset. 

Water

Bottled water is available upon request 24 hours a day from the hotel reception, please dial 0 for assistance

Wifi Code

To access the Hotel's Complimentary Wifi, please select: BW Ullesthorpe Court as your Wifi network, it will then divert you to our homepage or ask for the current password.


The current Wifi Password is: thecourt


We hope that we have included all of the information that you may require during your stay.

If there is any further information that you require, please contact the Hotel Reception please dial '0' from the phone in your room.

Best Western Hotels

Each Best Western ® branded hotel is independently owned and operated