Guest Directory

Breakfast Service

Breakfast is Buffet Style Full English or Continental in the Conservatory Restaurant

Deliveroo

We are in partnership with Deliveroo for all your dining needs, please order via our website: www.bwnottinghamcitycentre.co.uk for contact free delivery,

which may be enjoyed in your room or our Lounge Bar.

Tea and coffee

Facilities for making hot drinks in the privacy of your own room are provided with our compliments.

If you require replacements, please contact Reception.  A selection of freshly brewed coffee by 200° may be

purchased from Reception.

Bottle water and bottled beer

Bottled water & bottled beer can be purchased from Reception.

Pets

Regrettably, pets are not allowed in the hotel except for assistance dogs which are allowed in all areas of the hotel.

Housekeeping

Our Housekeeper will be happy to supply you with extra towels, toilet rolls, coat hangers, non slip bath mats, blankets, and pillows on request,

please contact Reception.

We can also provide extra beds, cots, and highchairs on request, please advise Reception of your requirements as

early as possible as these facilities are limited and provided on a first request basis.

Laundry

We provide a laundry and dry-cleaning service to hotel residents daily. Place your laundry in the bag provided on the back of your

bathroom door, list the items for cleaning on your pad or piece of paper and place the completed list inside. Please hand it to Reception

by 8.30 am and it will be returned on the same day; this service is available daily except for Sundays and Public Holidays.

Face cloths and toiletries

Face cloths, bathrobes, and toiletries (razor and shaving foam/ toothbrush and toothpaste/ comb/ sewing kits)

are available from Reception on request at no charge. A wider selection of toiletries can also be purchased from Reception 24 hours a day.

Sanitary products are available via the vending machines in the ladies toilets on the first floor.

Safe Keeping

There is a safe located in your room, please follow instructions provided, if you have any questions please contact any member of staff

who will be happy to help you. Items are placed in the safe at guests own risk.

Lost Property

Any items left behind by hotel guests will be kept as lost property for up to three months. After such time, the items will be

disposed of if still unclaimed. In the event of significant items being left at the hotel we will undertake to contact the guests

where possible, however we do not accept any liability for the security of items left in the hotel under any circumstances.

Hotel Property

The customer shall be responsible for any damage caused to the allocated rooms or the furnishings, utensils and equipment

therein by any act, default or neglect by the customer, or guests of the customer and shall pay to the Company on demand the

amount required to make good or remedy any such damage.

Wake Up Calls

Please advise Reception of your requirements. For your convenience Reception, will carry your wake up call forward for the duration

of your stay unless you advise them of any changes. The hotel provides this service free of charge and cannot accept any liability for

missed calls howsoever caused. Alternatively, you may book your own wake up call either via the T.V. remote control simply follow the on screen T.V. 

Photocopying

Available 24 hours a day from Reception

20 pence a sheet

Over 100 copies - 15 pence per sheet

Over 200 copies – 10 pence per sheet

Over 300 copies – 5 pence per sheet

Taxis/Transfers

Taxis can be ordered from Reception, please order your taxi at least 20 minutes prior to the time it is required. 

Umbrella

An umbrella is available from Reception should you need to use one during your stay.

Iron and Ironing Board

Where these items are not provided in the room they may be requested from Reception at any time.

Payment Methods

Unfortunately, we are unable to accept payment by cheque.

We will only be accepting debit and credit cards for the foreseeable future, to avoid the handling of cash.

We are pleased to accept all major credit and charge cards – Visa, MasterCard, American Express, Delta and Maestro.  

Concierge

A Concierge service is available including forward reservations, route planning and ticket purchases together

with any other service you may require 24 hours a day.

Reception and Night Porter

Reception is manned 24 hours a day and a Night Porter is on duty throughout the night, please contact Reception

by dialing ‘0’ for all requirements.

Room keys and bedroom security

There is a slot for your key card to activate the power within the room; if you wish to charge a device whilst out the room both

sockets on the work desk are live. Please ensure that your room is locked when you leave it and keep your security key card with

you always. In the interest of your security we request that key cards and keys are presented for charging items to your account. 

 

All bedroom windows do open but are fitted with a restrictor. Using the dead bolt, which is located below the door handle, can double

lock all bedroom doors, the double lock will automatically be released the next time the door is opened from the inside.

A ‘DO NOT DISTURB’ notice has been provided for your comfort and privacy.

Car parking

The hotel provides pre-bookable on-site car parking for all its guests at £15.50, whilst resident or visiting the hotel. The use of the

hotel car park is entirely at the owners’ risk and the hotel is unable to accept any liability for the loss or damage of any items or

vehicles parked on the premises. Please ensure that you leave your car details with Reception to avoid any additional charges.


Alternatively, we have a negotiated rate at Q Park, Talbot Street, located just a 3-minute walk away from the hotel.

Post Code: NG1 5GG. The Q Park is open 24 hours a day.

£11.50 for 24 Hours/ £6.00 between 5:00pm and 9:00am

(cars parked beyond this discounted period will be charged at the car park’s standard rates)

Telephone

To make a call from your room dial ’9’ for an outside line, wait for the tone and dial your number. The call will be automatically

logged and charged to your bill. Approximate call costs are detailed below, please note these are only a guide for your information

and costs can vary.

Free Phone Numbers - £1.00 connection charge only

Local calls are charged at £0.25 per minute

5-minute call to a local number e.g. Leicester, Nottingham, Derby £1.25

National calls are charged at £0.35 per minute

5-minute call to a national number e.g. London, Manchester, Edinburgh £1.75

Calls to UK Mobile Phones - £1.10 per minute

 

 

Wi-Fi Connection

All Wi-Fi access is free of charge via the BWNCC GUEST Wi-Fi network, you will need to use the password bookdirect.

Hard wired internet access is also available in some bedrooms. 

For first time users you will be required to register to access the internet. If you have any problems connecting to the Wi-fi,

please contact reception on ‘0’ for assistance.

Television

Your television is Smart TV FREEVIEW enabled. If you experience any problems, please contact Reception.

For a What’s On simply use the ‘guide’ button to view TV and Radio Channels.

In the event of an emergency

We strongly advise that you familiarise yourself with the Fire Notice located in the rear of your bedroom door and identify

your nearest means of escape.

In case of emergency please contact Reception immediately by dialing ‘0’, we are here to help.

you may rely on our absolute discretion and total support.

Meetings and events

We offer a wide range of different meeting and event rooms along with Audio Visual hire.

If you would like further information, please ask at Reception or visit our website www.bwnottinghamcitycentre.co.uk.

Departure and check out

Guests are respectfully requested to vacate their rooms by 11.00 am on the day of departure. A further day’s charge may be

incurred unless alternative arrangements have been made.

To check out, please return your room key to the box in reception for sanitisation.

We will automatically take payment for your stay using the debit or credit card details we hold on file. The full VAT receipt for your

stay will then be emailed to you after departure. Please make sure you have given your preferred email address to Reception.

Guest feedback

We trust that you have enjoyed your stay with us, if you have any feedback that you feel would improve the customer experience

please speak to a member of the team or complete the comment card in your room. Alternatively log onto www.tripadvisor.co.uk

We look forward to welcoming you back to the hotel soon.