Breakfast is Buffet Style Full English or Continental in the Conservatory Restaurant on the 1st floor each morning from
6.30am to 9.30am weekdays and 7.30am to 10.30am weekends and bank holidays, serving a selection of hot and cold buffet items.
An express Breakfast is available 1 hour prior to the above service times, please contact our Reception team before
10pm the night prior to pre-order.
Our Lounge Bar is located on the ground floor next to Reception and is open from 07.00am until 12 midnnight.
Service may be requested outside of these hours with our Night Team, subject to availability.
We are in partnership with Deliveroo for all your dining needs, please order via our website: www.bwnottinghamcitycentre.co.uk for
contact free delivery, which may be enjoyed in your room or our Lounge Bar.
A limited selection of Pizzas and Bar snacks and Drinks are available 24 hours a day, we also offer room service for all Bar Drinks and Pizzas. This will incur a £3.00 delivery charge
Facilities for making hot drinks in the privacy of your own room are provided with our compliments.
If you require replacements, please contact Reception. A selection of freshly brewed coffee by 200° may be
purchased from Reception.
Bottled water is available to purchase from Reception 24 hours a day.
Regrettably, pets are not allowed in the hotel except for assistance dogs which are allowed in all areas of the hotel.
Our Housekeeping team provides a linen change every third day of your stay. However, if you would like your towels changed daily,
please place them on the floor in the bath/shower.
Should you wish not to be disturbed during your stay, please place the Do not Disturb card on the outside of your door.
Our Housekeeper will be happy to supply you with extra towels, toilet rolls, coat hangers, non slip bath mats, blankets, note pad/pen and pillows on request,
please contact Reception. (available 24 hours).
We can also provide extra beds, cots, highchairs bathrobes, mobile phone chargers and international adaptors on request, please advise Reception
of your requirements as early as possible as these facilities are limited and provided on a first request basis, at no extra charge. (available 24 hours).
We provide a laundry and dry-cleaning service to hotel residents daily. Laundry bags are available directly from Reception.
Please fill and hand back to Reception by 8.30 am and it will be returned on the same day; this service is available daily except for Sundays and Public Holidays.
Face cloths, bathrobes, and toiletries (razor and shaving foam/ toothbrush and toothpaste/ comb/ sewing kits)
are available from Reception on request at no charge. A wider selection of toiletries can also be purchased from Reception 24 hours a day.
Sanitary products are available via the vending machines in the ladies toilets on the first floor.
There is a safe located in your room, please follow instructions provided, if you have any questions please contact any member of staff
who will be happy to help you. Items are placed in the safe at guests own risk.
Any items left behind by hotel guests will be kept as lost property for up to three months. After such time, the items will be
disposed of if still unclaimed. In the event of significant items being left at the hotel we will undertake to contact the guests
where possible, however we do not accept any liability for the security of items left in the hotel under any circumstances.
The customer shall be responsible for any damage caused to the allocated rooms or the furnishings, utensils and equipment
therein by any act, default or neglect by the customer, or guests of the customer and shall pay to the Company on demand the
amount required to make good or remedy any such damage.
Please advise Reception of your requirements. For your convenience Reception, will carry your wake up call forward for the duration
of your stay unless you advise them of any changes. The hotel provides this service free of charge and cannot accept any liability for
missed calls howsoever caused. Alternatively, you may book your own wake up call either via the T.V. remote control simply follow the on screen T.V.
Available 24 hours a day from Reception
20 pence a sheet
Over 100 copies - 15 pence per sheet
Over 200 copies – 10 pence per sheet
Over 300 copies – 5 pence per sheet
Fax send and receive complimentary, We offer complimentary usage of our laptop please see Reception.
Taxis can be ordered from Reception, please order your taxi at least 20 minutes prior to the time it is required.
An umbrella is available from Reception should you need to use one during your stay.
Where these items are not provided in the room they may be requested from Reception at any time.
Unfortunately, we are unable to accept payment by cheque.
We are pleased to accept all major credit and charge cards – Visa, MasterCard, American Express, Delta and Maestro.
A Concierge service is available including forward reservations, route planning and ticket purchases together
with any other service you may require 24 hours a day.
Reception is manned 24 hours a day and a Night Porter is on duty throughout the night, please contact Reception
by dialing ‘0’ for all requirements.
There is a slot for your key card to activate the power within the room; if you wish to charge a device whilst out the room both
sockets on the work desk are live. On leaving please remove the card so that we remain energy efficient.
Please ensure that your room is locked when you leave it and keep your security key card with
you always. In the interest of your security we request that key cards and keys are presented for charging items to your account.
All bedroom windows do open but are fitted with a restrictor. Using the dead bolt, which is located below the door handle, can double
lock all bedroom doors, the double lock will automatically be released the next time the door is opened from the inside.
A ‘DO NOT DISTURB’ notice has been provided for your comfort and privacy.
The hotel provides pre-bookable on-site car parking for all its guests at £15.50, whilst resident or visiting the hotel. The use of the
hotel car park is entirely at the owners’ risk and the hotel is unable to accept any liability for the loss or damage of any items or
vehicles parked on the premises. Please ensure that you leave your car details with Reception to avoid any additional charges.
Alternatively, we have a negotiated rate at Q Park, Talbot Street, located just a 3-minute walk away from the hotel.
Post Code: NG1 5GG. The Q Park is open 24 hours a day. £12.50 for 24 Hours
(cars parked beyond this discounted period will be charged at the car park’s standard rates)
To make a call from your room dial ’9’ for an outside line, wait for the tone and dial your number. The call will be automatically
logged and charged to your bill. Approximate call costs are detailed below, please note these are only a guide for your information
and costs can vary.
Free Phone Numbers - £1.00 connection charge only
Local calls are charged at £0.25 per minute
5-minute call to a local number e.g. Leicester, Nottingham, Derby £1.25
National calls are charged at £0.35 per minute
5-minute call to a national number e.g. London, Manchester, Edinburgh £1.75
Calls to UK Mobile Phones - £1.10 per minute
Your television is Smart TV FREEVIEW enabled. If you experience any problems, please contact Reception.
For a What’s On simply use the ‘guide’ button to view TV and Radio Channels.
All Wi-Fi access is free of charge via the BWNCC GUEST Wi-Fi network, you will need to use the password bookdirect.
Hard wired internet access is also available in some bedrooms.
For first time users you will be required to register to access the internet. If you have any problems connecting to the Wi-fi,
please contact reception on ‘0’ for assistance.
We strongly advise that you familiarise yourself with the Fire Notice located in the rear of your bedroom door and identify your nearest means of escape
In case of any emergency including medical emergencies, please contact Reception immediately by dialling “0” We are here to help and you may rely on our absolute discretion and total support.
For emergency Police/Fire/Ambulance services please dial 9999
For the NHS Non-Emergency help dial 9111 and for the Police Non-Emergency help dial 9101.
We offer a wide range of different meeting and event rooms along with Audio Visual hire.
If you would like further information, please ask at Reception or visit our website www.bwnottinghamcitycentre.co.uk.
Guests are respectfully requested to vacate their rooms by 11.00 am on the day of departure. A further day’s charge may be
incurred unless alternative arrangements have been made.
To check out, please return your room key to the box in reception for sanitisation.
Express check out is available, we will automatically take payment for your stay using the debit or credit card details we hold on file.
The full VAT receipt for your stay will then be emailed to you after departure. Please make sure you have given your preferred email address to Reception.
Luggage assistance and storage of luggage items is available. For luggage assistance please contact Reception,
to store luggage items please bring to Reception. (available 24 hours).
We trust that you have enjoyed your stay with us, if you have any feedback that you feel would improve the customer experience
please speak to a memeber of the team or complete the survey received after your stay.. Alternatively log onto www.tripadvisor.co.uk.
We look forward to welcoming you back to the hotel soon.
Each Best Western® branded hotel is independently owned and operated.